Legal notice
INTELLECTUAL PROPERTY
The customer acknowledges and agrees that all copyrights, trademarks, and other intellectual property rights over the materials or content provided as part of the website are at all times our property or the property of those who have granted us a license to use them. The customer may only use this material in the manner expressly authorized by us or by those who have granted us the license for its use. This does not prevent the customer from using this website to copy information related to their order or the Contract data, as necessary.
Exchanges may be made for another item of a different size or model, provided it is an item of equal or higher value and is in stock. Custom-made items cannot be exchanged or returned.
Online Dispute Resolution
Dear customer, the European Union has created a website to assist consumers in submitting complaints about any dispute they are involved in. In this regard, L'Absence provides all necessary information to enable you to exercise your right to file a complaint with an official, third-party, impartial entity ("dispute resolution entity") that will help resolve the dispute.
So, if you are dissatisfied with the purchase of a product or service from our website, or with the solution we provided to resolve the situation, you can visit this official website to present your complaint:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos
de Consumo
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Centro de Arbitragem de Conflitos de Consumo do Vale do
Ave/Tribunal Arbitral
CIAB – Centro de Informação, Mediação e Arbitragem de Consumo
(Tribunal Arbitral de Consumo)
CIMPAS – Centro de Informação, Mediação e Provedoria de Seguros